Return Policy
We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked.
You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product in the first two weeks after their purchase to ensure it fits their needs.
To be eligible for a return, the items must be unused and in the same condition as supplied. It must also be in the original packaging.
REFUNDS:
We aim to process all the refunds within 4 working days of the product being received at our warehouse. Once we have received your returned items will notify you via email about the return process after we have conducted the inspection.
The shipping charge is non-refundable on all orders and the cost of shipping will be deducted from your refund.
If you would like to return a product please contact us via email info@aromaconcepts.com or send us a message via the contact us page. We do not entertain any refunds/refunds on our website chat.
- We do not offer refunds/returns on sale items.
- We do not accept any returns that are requested beyond 14 days’ eligibility period.
- We offer replacements for the items lost in the post or received damaged (photographic evidence is required for damaged and broken items). We may request you to post the damaged products back to us.
- Please allow us 12 days from the postal date to arrange a replacement if the item is lost in transit.